Refund policy
Last Updated: August 2026
We hope you love your Wild Roots Co. purchase! If something isn't quite right, we're happy to help.
Returns
Eligible items may be returned within 14 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free of stains, odors, pet hair, makeup, deodorant, or any other signs of wear
- In it's original condition with tags attached, when applicable
Proof of purchase is required.
Final Sale Items
The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
Clearance/final-sale merchandise, personalized or custom items, gift cards, and other products specifically marked FINAL SALE.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Your financial institution may require additional time to post the refund to your account.
Exchanges
Because inventory can change quickly, we cannot guarantee that another size or color will remain available.
If you'd like a different item or size, [choose: contact us for an exchange / return the original item and place a new order].
Damaged or Incorrect Items
Please inspect your order when it arrives.
If you received an incorrect, damaged, or defective item, contact us within 7 day of delivery and include your order number and clear photographs of the issue so we can make it right.